Air New Zealand

Air New Zealand is an international and domestic airline group that provides air passenger and cargo transport services, connecting customers to 21 destinations within New Zealand and 30 destinations in Australia, the Pacific Islands, China, Japan, Singapore, North America and the United Kingdom. The airline is headquartered in a building called "The Hub", located 12 mi from Auckland Airport, in Auckland's Wynyard Quarter.

Air New Zealand is a member of Star Alliance, a global airline alliance established in 1997.

Air New Zealand flies under the following slogan ‘’The world's warmest welcome’’.

The Air New Zealand symbol is a Māori koru, a stylised representation of a silver fern frond unfolding. 

As of July 2023, Air New Zealand operates 105 aircraft. The jet fleet consists of 54 aircraft: 17 Airbus A320 and 16 Airbus A320/A321neo aircraft for short-haul flights, and 6 Boeing 777-300ER and fourteen Boeing 787-9 Dreamliner jet aircraft for long-haul flights. The airline has four Airbus A321neo and eight Boeing 787-10 aircraft on order.

The airline's turboprop fleet operates regional domestic services and consists of 52 aircraft: 29 ATR 72-600 aircraft and 23 De Havilland Canada Dash 8 Q300 aircraft.

Air New Zealand’s domestic services are almost exclusively operated by A320 and A320neo family, ATR 72 and Dash 8 aircraft. All flights are operated in a single class all-economy configuration, with seats configured 3-3 on the A320 and A320neo family and 2-2 on the ATR 72 and Dash 8.

There are 4 cabin classes offered by Air New Zealand: Economy, Premium Economy, Economy SkyCouch, Business Premier.

Domestic flights to and from Australia and the Pacific Islands are operated by Airbus A320neo family, Boeing 787, and Boeing 777 aircraft. The A320neo aircraft operates in a single class all-economy configuration, while 787 and 777 aircraft operate in a three-class configuration: business, premium economy, and economy.

Long-haul flights to Asia and North America are exclusively operated by Boeing 777 and 787 aircraft.

Business Premier is the highest available class on Air New Zealand flights.

Premium Economy is in a dedicated cabin, which shares lavatories with the Business Premier cabin. The class has the same mood lighting, dining and wine selection and in-seat power as the Business Premier cabin. 

Economy class is available on all aircraft, in a 3-3-3 configuration on the 787, and a 3-4-3 configuration on the 777. 

Economy SkyCouch: this class is available on all 787 and 777 aircraft on flights longer than 6 hours duration, where the aircraft are used on shorter routes, the leg rests are locked out and the Skycouch seats act as regular economy seats. It is a set of three Economy class seats on the window rows of the cabin that have armrests that retract into the seat back, and full leg rests that individually and manually can be raised to horizontal to form a flat surface extending to the back of the seats in front. It is largely designed for families for use as a flat play surface, and for couples, who on purchasing the middle seat for 25% more each, can use it as a flat sleeping surface.

The SkyCouch has earned the nickname "cuddle class" by media reporting on the innovative seating, from the ability for couples to curl up and "cuddle" together on the 29 in × 61 in flat surface. Concerns were raised almost immediately over the couch potentially being a new way to join the mile high club. Air New Zealand responded that public displays of affection of that level would not be tolerated in its aircraft.

Airlines operate airline lounges as a service to premium passengers, usually passengers flying first class and business class, with high level frequent flyer status, and premium travel credit card memberships. The Air New Zealand Lounge is Air New Zealand's network of airline lounges around the world. Members of Air New Zealand Koru programme may access the lounges, and also get valet parking, priority wait listing, exclusive check-in, extra checked in baggage and preferred seating.

Air New Zealand is Certified as a 4-Star Airline by Skytrax for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.