Garuda Indonesia

Garuda Indonesia is the flag carrier of Indonesia, headquartered at Soekarno–Hatta International Airport (CGK). It joined the Sky Team alliance in 2014.

Presenting a new level of service excellence in air travel, Garuda Indonesia, under the slogan ''Jewel of The Archipelago'' connects more than 90 destinations in 12 countries, including 40 domestic destinations. With more than 600 daily flights, highlighting the warm Indonesian hospitality and rich diverse culture, Garuda Indonesia operates scheduled flights to several destinations across Asia, Europe, and Australia from its hubs, focus cities, and other cities for Hajj. It is the only Indonesian airline that flies into European airspace.

Garuda Indonesia group currently operates 132 aircraft with an average age of less than five years. This amount is accommodated by Garuda Indonesia as a main brand with a total of 72 aircraft, and Citilink as a Low-Cost Carrier Airline which operates 60 fleet aircraft.

From the moment the traveller makes flight reservation until they arrive at the destination, passengers of Garuda Indonesia are pampered with a sincere and friendly service, the epitome of Indonesian hospitality, as symbolized in Garuda Indonesia's new standard greetings, ‘Salam Garuda Indonesia’.

By introducing the concept of Garuda Indonesia Experience, the airline is creating a special brand identity for the company and at the same time promoting Indonesia at the international level. The concept of Garuda Indonesia Experience is based on the “5 senses” (sight, sound, scent, taste, and touch) which includes 24 “customer touch points”, from pre-journey, pre-flight, in-flight, post-flight and post-journey services.

Apart from involving the five senses, the concept of Garuda Indonesia Experience also includes these basic values: on-time and safe (for product), prompt and precise (for process), clean and comfortable (for premises) and reliable, professional, competent and helpful (for staff). 

For centuries, Indonesia has been known as the land of spices and the heaven of tropical fruits. Lying at the crossroads of trading routes since ancient times, Indonesia’s cuisine has also been influenced by a variety of foreign culinary arts, resulting in exotic and tantalizing Indonesian traditional food.

The unique taste and sensation of Indonesia come to life onboard in-flight meals and refreshments served by friendly flight attendants. Garuda Indonesia is proud of its signature food and beverage, such as nasi kuning (yellow rice) and Martebe Juice (made of yellow-flesh passion fruit and Dutch eggplant).

The airline continuously strives through its ongoing transformation program to provide better and even more convenient services. The achievement of Garuda Indonesia’s transformation program can be seen from the global recognition of Skytrax’s 5-star airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

To complement the Skytrax Awards, Garuda Indonesia was also awarded the "5-Stars Airline" recognition from the APEX (Airline Passenger Experience Association).